I know that the lines out the door are a good thing. And almost everyone is super-understanding and patient about waiting. Which is also a good thing, and thanks, folks, for that.
But I can't help but feel bad when people have to wait too long to get up to the counter and order and then wait too long for their food, or have us screw up their order in one way or another.
I try and say 'sorry' a lot, I'm loose with the freebies when this happens, and I'm usually good about thanking people for their patience, but this post is geared towards people I missed, or didn't know about, or who I just wasn't able to personally talk to. Sorry. Thanks for your understanding.
Today I misjudged how busy we would be and we got caught. I thought it would be slow, that people would be heading out of town, but it was crazy busy. We should've had at least one more employee working than we did, I should've ground at least 30 pounds more beef than I ground this morning, and we should've been more ready.
That said, it wasn't a disaster. I managed to run around and get Rodolfo, my dishwasher, set up with some meat and the grinder so he could start grinding more beef, the cooks held their own, and even though I had to run downstairs to the basement to change the CO2 tank for the soda machine right in the middle of it all, everything worked out in the end. I did notice quite a few people at the end of the line peeling off though, and for that I feel bad.
But.....we didn't run out of beef, fries, or burger buns, and those are my three basic cardinal rules of what to never do in this restaurant. So not the end of the world, I guess, although all the delays and scrambling certainly caused some people some time, annoyance, and perhaps negatively impacted their experience. Especially if they were the ones in line when I came back from running downstairs and promptly spilled the dirty milkshake-machine-cleaning-water cup all over the shake station.
Sorry! Thanks for your patience! Next year, I'll know to plan for a busy day, the day before Thanksgiving.